Frequently Asked Questions

Submit a request through our website using the Begin Your Journey button, or contact us directly by phone or email. A member of our team will review your details, confirm availability, and follow up personally. Every reservation is handled directly — from first contact through the completion of your journey.

You will receive a formal confirmation by email covering your itinerary, vehicle, pickup details, and chauffeur assignment. If we have any questions about your arrangements, we will reach out before confirming. There is no automated checkout — every reservation is reviewed and confirmed personally.

As early as your schedule allows. For standard airport transfers, 24 hours notice is generally sufficient. For private aviation, resort coordination, inter-island arrangements, or multi-stop itineraries, earlier is always better. Last-minute requests are accommodated when possible and always given our full attention.

Pickup date, time, and location. Drop-off address or destination. Flight details if applicable — airline, flight number, and origin for commercial flights, or FBO and tail number for private aviation. Number of passengers and any specific requirements. The more detail you provide, the more precisely we can arrange your service.

Yes. For commercial flights arriving at HNL and all Hawaiian island airports, we monitor your flight status in real time and adjust your chauffeur's arrival accordingly. You do not need to contact us if your flight is delayed — we are already aware.

For domestic arrivals, your chauffeur will stand by for up to 30 minutes after landing before the reservation is considered a no-show. For international arrivals, that window is 60 minutes, accounting for customs and immigration. If you anticipate a longer delay, please contact us directly and we will adjust.

Your chauffeur will be positioned at your FBO and ready at your requested pickup time. We do not track private flights through third-party systems — we coordinate directly with you or your flight handler to confirm wheels-down and adjust as needed. Your chauffeur will meet you at the FBO entrance or as directed.

Private flight schedules move — we understand that. Contact us or have your handler reach out as soon as the change is known and we will adjust accordingly. Hourly charter begins at the requested pickup time or confirmed wheels-down, whichever comes first. We work with your schedule, not against it.

Yes. Hawaii TownCars coordinates inter-island travel through trusted charter partners — ground transportation on both ends of every inter-island flight, with a single point of contact managing the full arrangement. We service Oahu, Maui, the Big Island, and Kauai.

Yes — day trip itineraries across islands are something we coordinate regularly. We arrange the charter flight, ground transportation on the receiving island, your itinerary for the day, and return travel. Contact us directly to discuss your plans and we will arrange the rest.

Cancellations made more than 24 hours before your scheduled pickup receive a full refund. Cancellations inside 24 hours are charged at 50%. Cancellations inside 2 hours of your scheduled pickup, or no-shows, are charged in full. If something comes up, please contact us as early as possible.

Pricing is based on service type, vehicle, distance, and duration. You will receive full pricing details at the time of confirmation — there are no surprises after the fact. Additional charges including tolls, parking, and extra stops are disclosed upfront.

A 20% gratuity is added to every invoice as standard. It is always passed in full to your chauffeur. If you prefer to adjust this amount, please let us know at the time of confirmation or following your service.

Yes. Through our sister brand Royalty TownCars, the same standard extends to Las Vegas and nationwide. For clients who travel between Hawaii and the mainland, one relationship covers both markets. Visit royaltytowncars.com or contact us directly.

Every chauffeur is vetted personally — not assigned through an algorithm or sourced from a marketplace. We evaluate presentation, professionalism, local knowledge, and track record before anyone operates under the Hawaii TownCars standard. Our clients should never be able to tell the difference between a Honolulu trip and one arranged on another island.